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FAQs

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Why do I need to do an online registration and send you my personal information?

For everyone's safety, legitimate hotels will ask you to complete a registration at check-in, which includes verifying your identity and your credit card. Like many hotels nowadays, our registration is virtual. The information you send through our forms is encrypted. It's even HIPPA compliant to add an extra layer of security. The form will also instruct you to hide sensitive information, so that even if it is compromised, no one can use the information for nefarious purposes.

What happens after I send in my registration?

You will receive a copy of your registration in your email. This is your confirmation. You do not need to contact us again for a second confirmation. We will process the rest of your payment the day before your arrival, and a door code will be sent to you via text or email at that time. You may come in anytime after 4 pm on your arrival date. If you are making a same-day reservation, we will need at least 2 hours to process your door code.

When will I get my door code?

Once you have completed your registration, you will receive your door code with instructions the day before arrival. We will also charge your balance at that time.

 

Is this a non-attendant inn?

We have a live-in housekeeper and innkeeper. Just think of us as the lovechild of an Airbnb and a traditional inn.

 

Where can I park?

Please visit here for information about parking. 

How do I get to MacMillian Pier for parking?

If you are in front of our building at 296 Commercial, take your first left and you will see the parking lot right in front.

 

Where is Riley's Parking Lot?

It is at 134 Bradford Street behind our building next to CVS, a big pharmacy chain in the US. It is only opened from late Spring to Early Summer.

 

Where is your buildings on Commercial Street?

296 Commercial is between Standish Street and Ryder Street, right across from the Portuguese Bakery. The retail store underneath the inn is Seaplane. Our entrance is to the right of the building. 265 Commercial (Lotus-by-the-Sea) is across from the Town Hall. The restaurant downstairs is Way Downtown.

 

What is your cancellation policy?

A deposit of 50% is charged at time of reservation, or a minimum of 1 night. If you need to cancel, we will refund your deposit less 10% processing fee up to 3 months prior to your arrival. Your deposit is not refundable within 3 months of arrival. If you had booked through a third party, please contact them as their cancellation policies may differ.

Can I change the dates for my reservation?

You may change your reservation 3 months prior to arrival for a change fee of 25% of your total room cost based on the higher rate of the two reservations. We regret we cannot grant any changes within 3 months of your arrival.

Which rooms have connecting doors?

Thirty-three connects to 35 and shares a bathroom in 35. Thirty-four connects to 36 and shares a bathroom in 36. Thirty-five connects to 36. Each has its own bathroom. Thirty-three, 34, 35 and 36 all can be connected for a maximum of 12 people; they share bathrooms in 35 and 36.

Which rooms share a bathroom?

Ptown has strict regulations about how many bathrooms go into a building because it has to purchase water from Truro. Rooms 31, 33 and 34 share one bathroom located at the end of the hall on the same floor. All other rooms have ensuites. The shared bathroom is typically for younger guests and those on a budget. As per our standards, it's kept immaculately clean, and checked throughout the day by the live-in housekeeper. However, if you are not accustomed to sharing a space with others, we highly recommend you upgrade to an ensuite.

 

Is there a fridge and shared kitchen I can use?

Rooms 22, 35 and 36 have small fridges, microwaves and sinks inside the rooms. There is a shared fridge, microwave and a drink station with an ice machine, filtered water and a coffee and tea maker in the hall on the third floor. You may also get extra coffee and tea pods there. We don't have a shared kitchen.

 

Where is your ice machine?

There are ice machines in the halls of the second and third floors.

May I request a rollout bed?

We regret we do not provide rollout beds. Room 36 has two double beds, plus one single futon to sleep a total of 5. Room 35 has a king size bed plus one single futon to sleep a total of 3. Lofts 3 and 4 have queen sofa beds. Each guest beyond two is charged an additional $25 per night for these rooms. Many of our rooms offer connecting doors. Please contact our office to add your extra guests for these rooms.

 

Where can I find an iron and ironing board?

There is an iron and ironing board in the common bathroom near the entrance of the third floor at 296 Commercial, and on the second floor hall at 265 Commercial. Please return them when finished.

Where can I get extra blankets?

There are extra blankets in drawers, cabinets or ottomans in your room.

Is there fresh water?

Water in Provincetown is clean and safe to drink. There is filtered water on the third floor. You may also purchase bottled water at CVS behind our building (132 Bradford St.).

Where can I get extra coffee and tea pods?

There is a drink station with an ice machine, and a coffee and tea maker in the hall on the third floor at 296 Commercial and on the second floor at 265 Commercial. You may also get extra coffee and tea pods there. 

 

How do I use Roku and Hulu (TV)?

Turn the TV on with the remote and press the Hulu button on the remote. You can then stream movies or watch TV by selecting 'live' in the upper menu. You can also watch YouTube and other free streaming apps available on Roku by pressing the 'home' button on the remote.

How do I use the bluetooth speaker?

The on button is on the back of the speaker. Press and hold it for about 5 seconds. Then locate Doss Soundbox on your bluetooth device, and press connect.

 

What time is check-in and check-out?

Our check-in is 4 pm and check-out time is strictly at 11 am to leave time for proper cleaning. Your key code will automatically be disabled at 11. 

 

Can I leave my bags before 4 pm check-in time, or after 11 am check-out time?

If you are staying at 296 Commercial Street, you may leave your luggage on the back patio of the second floor. Please contact us for the access code. If you are staying at 265 Commercial Street, you may leave your bags by the staircase on the first floor. You may use the sam access code to the front entrance. Note that although we have never had a problem with theft, the area for your luggage is not secure, so do not leave valuable items as we will not be responsible for them.

 

Is there breakfast at the inn?

Unfortunately, we no longer serve breakfast. However, we offer in-room and shared Keurig machines. We also offer discounted $8 vouchers that can be purchased for $5 for the delicious Portuguese Bakery across the street. Please text us if you would like these delivered to your room - (774) 593-3590. You are also less than a one minute walk to many restaurants and bakeries. Visit here for a list of recommendations for off season.

Is there a bike rack?

Yes, there is a bike rack in the garden at 296 Commercial Street. The garden can be access through the path to the right of the building. You will see a Lotus sign on the gate.

Is there laundry facility?

Yes, there is a self-service laundry facility at our 265 Commercial Location. There is a $15 charge per load. Please text us to make arrangement. - (774) 593-3590.

How do I access the spa facility at 296 Commercial?

The spa facility is located in the garden of 296 Commercial. You can access it through the back doors at 296 Commercial. If you are staying at 265 Commercial, you may use the same code as your loft/room's door to access the main entrance at 296 Commercial Street. The entrance to the right of the building. 

 

Are shops, galleries, bars and restaurants opened in Provincetown during the Winter?

Yes, many businesses are opened during the Winter months, but you should call ahead for the hours. Please visit here for a list of businesses that are open during the Winter.

Do you accept pets and support animals?

We regret we may not allow pets and emotional support animals on our premises. If you have a service animal, please send us any documentations at least 48 hours ahead of your arrival. Examples of service animals are seeing-eye and seizure alert dogs; those that are highly trained to provide a specific service to support a specific disability.

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