FAQs
Why do I need to do an online preregistration and send you my personal information? Is this a non-attendant inn?
Due to sociopolitical and cultural changes the past two years, the entire Cape Cod has found it difficult to find reliable help. We have adapted by utilizing technology to assist in your hospitality experience while maintaining a high standard of cleanliness and safety. The information you send is encrypted. It's even HIPPA compliant to add an extra layer of security. We have a live-in housekeeper and innkeeper. Just think of us as the lovechild of an airbnb and a traditional inn.
Where can I park?
Please visit here for information about parking.
How do I get to MacMillian Pier for parking?
If you are in front of our building, take your first left and you will see the parking lot right in front.
Where is Riley's Parking Lot?
It is at 134 Bradford Street behind our building next to CVS, a big pharmacy chain in the US. It is only opened from late Spring to Early Summer.
Where is your building on Commercial Street?
We are between Standish Street and Ryder Street, right across from the Portuguese Bakery. The retail store underneath the inn is Seaplane. Our entrance is to the right of the building.
What is your cancellation policy?
A deposit of 50% is charged at time of reservation, or a minimum of 1 night. If you need to cancel, we will refund your deposit less 10% processing fee up to 3 weeks prior to your arrival. Your deposit is not refundable within 3 weeks of arrival. If you had booked through Booking.com or its subsidiary, you will be charged 50% of the total price if they cancel after reservation; there is no grace period.
Can I change the dates for my reservation?
You may change your reservation 3 weeks prior to arrival with a change fee of 10% of your deposit amount or of your single night booking. We regret we cannot grant any changes within 3 weeks of your arrival.
Which rooms have connecting doors?
Thirty-three connects to 35 and shares a bathroom in 35. Thirty-four connects to 36 and shares a bathroom in 36. Thirty-five connects to 36. Each has its own bathroom. Thirty-three, 34, 35 and 36 all can be connected for a maximum of 12 people; they share bathrooms in 35 and 36.
Which rooms share a bathroom?
Ptown has strict regulations about how many bathrooms go into a building because it has to purchase water from Truro. Rooms 31, 33 and 34 share one bathroom located at the end of the hall on the same floor. All other rooms have ensuites. The shared bathroom is typically for younger guests and those on a budget. As per our standards, it's kept immaculately clean, and checked throughout the day by the live-in housekeeper. However, if you are not accustomed to sharing a space with others, we highly recommend you upgrade to an ensuite.
Is there a fridge and shared kitchen I can use?
Rooms 22, 35 and 36 have small fridges, microwaves and sinks inside the rooms. There is a shared fridge, microwave and a drink station with an ice machine, filtered water and a coffee and tea maker in the hall on the third floor. You may also get extra coffee and tea pods there. We don't have a shared kitchen.
Where is your ice machine?
There are ice machines in the halls of the second and third floors.
May I request a rollout bed?
We regret we do not provide rollout beds. Room 36 has two double beds, plus one single futon to sleep a total of 5. Room 35 has a king size bed plus one single futon to sleep a total of 3. Each guest beyond two is charged an additional $25 per night for these rooms. Many of our rooms offer connecting doors. Please contact our office to add your extra guests for these rooms.
Where can I find an iron and ironing board?
There is an iron and ironing board in the common bathroom near the entrance of the third floor. Please return them when finished.
Where can I get extra blankets?
There are extra blankets in drawers, cabinets or ottomans in your room.
Is there fresh water?
Water in Provincetown is clean and safe to drink. There is filtered water on the third floor. You may also purchase bottled water at CVS behind our building (132 Bradford St.).
Where can I get extra coffee and tea pods?
There is a drink station with an ice machine, and a coffee and tea maker in the hall on the third floor. You may also get extra coffee and tea pods there.
How do I use Roku and Hulu (TV)?
Turn the TV on with the remote and press the Hulu button on the remote. You can then stream movies or watch TV by selecting 'live' in the upper menu. You can also watch YouTube and other free streaming apps available on Roku by pressing the 'home' button on the remote.
How do I use the bluetooth speaker?
The on button is on the back of the speaker. Press and hold it for about 5 seconds. Then locate Doss Soundbox on your bluetooth device, and press connect.
What time is check-in and check-out?
Our check-in is 4 pm and check-out time is strictly at 11 am to leave time for proper cleaning. Your key code will automatically be disabled at 11.
Can I leave my bags before 4 pm check-in time, or after 11 am check-out time?
You may leave your luggage on the back patio of the second floor. To access it, walk down the path to the right of the building. The gate is where the ivy starts to grow. Come into the garden area and up the stairs. Please do not come into the building or disturb the cleaning crew. If you need to use the restroom, there is a public restroom across the street. Note that we are not responsible for any missing or damaged items.
Is there breakfast at the inn?
Unfortunately, we no longer serve breakfast. However, we offer in-room and shared Keurig machines. We also offer discounted $8 vouchers that can be purchased for $5 for the delicious Portuguese Bakery across the street. Please text us if you would like these delivered to your room - 7745389892. You are also less than a one minute walk to many restaurants and bakeries. Visit here for a list of recommendations for off season.
Is there a bike rack?
Yes, there is a bike rack in the garden.
Are shops, galleries, bars and restaurants opened in Provincetown during the Winter?
Yes, many businesses are opened during the Winter months, but you should call ahead for the hours. Please visit here for a list of businesses that are open during the Winter.
